All reviewing/editing jobs are reported in QC reports. Translation is evaluated and measured by quality score.
We have built criteria of Failed, Acceptable, Good, Excellent to categoried translation quality. Above figures are results for all translation jobs from 2012.
Percent rate of each category is based on the only translation. So quality rate of full QA process is very perfect (it seems no defect). more
To keep continuous improvement, we implement following processes:
- Online communication between project members
- Root cause analysis
- Quarterly performance review
- Yearly Quality System review
Our client's satisfaction is based on numer of claims per total number of projects.